New Meet Nova, the AI agent for technical support

Support that fixes things.

Nova troubleshoots like your best support engineer. It reads the logs, finds the root cause and resolves the issue, so your engineers stay on the roadmap.

Built for SaaS and AI companies. Early access for design partners.

The problem

Most AI agents answer the question, then escalate the problem. For technical products, the problem is the ticket.

Failed webhooks, API errors and real bugs end up with your engineers. Nova handles them from first message to root cause.

The platform

Everything your support team needs

An AI agent, a knowledge base and outbound messaging that learn from each other.

Nova AI agent

Resolves technical questions across chat, email and in-app, grounded in your docs, tickets and logs.

  • Troubleshoots with logs and traces
  • Finds root causes across tickets
  • Hands off with a full diagnosis

Knowledge base

A help center for customers and internal docs for your team, kept current automatically.

  • Spots questions your docs can't answer
  • Drafts the missing articles
  • Flags pages a release made stale

Outbound

Proactive messages that prevent tickets before they're sent.

  • Onboarding flows and product tours
  • Newsletters and release notes
  • "It's fixed" updates to affected users
How it works

From "it's broken" to "it's fixed"

Nova follows an issue all the way through, with a person approving every change.

  1. Troubleshoot

    Nova reads the account, logs and configuration, and walks the customer through the fix.

  2. Find the root cause

    It connects tickets that share a cause and gives engineering a diagnosed issue.

Security and control

You decide what Nova can do

Let Nova act on its own where you trust it, and ask first everywhere else.

  • Read-only by default. Access is scoped per tool and environment.
  • Full audit trail. Every answer and action is logged with its reasoning.
  • Your data stays yours. Never used to train models for other customers.
Nova permissions
Answer product questionsDocs, tickets, account data
Read logs and errorsDatadog, Sentry
Reissue API keysAccount actions
Propose code changesAlways needs an engineer’s approval
Built for

Made for teams whose customers write code

Developer-facing SaaS

Stop routing integration tickets to engineering. Nova troubleshoots webhooks, auth, SDKs and integrations, and handles account and billing questions too.

AI and API companies

Keep up with how fast you ship. Nova answers questions on endpoints, rate limits and model behavior straight from your request logs.

Works with the tools you already use

GitHubGitLabSentryDatadogLinearJiraSlackZendeskIntercom

Running IT services or an MSP? See how Sappy fits your team →

FAQ

Common questions

How is Nova different from other AI support agents?

Most agents answer questions and escalate everything else. Nova is built for technical products: it troubleshoots with logs, finds the root cause and hands engineering a diagnosed issue. Next, it will propose fixes for your team to approve.

Will Nova change our code on its own?

No. Nova proposes fixes, and a person you choose approves every change before it ships.

What does Nova need access to?

Your help docs and past tickets to start. You can connect logs, error monitoring and repos later, each read-only by default.

Do we have to replace our helpdesk?

No. Sappy works on its own or alongside the helpdesk you already use.

Let Nova take the tickets. Keep engineers on the roadmap.

Join the waitlist and we'll set Nova up on your real support issues.

Limited design partner spots.